Viewing entries tagged
Social innovation

Getting digital right—the role of service design

Getting digital right—the role of service design

Toward the end of 2018, the My Health Record debacle played itself out in the Australian media, highlighting inherent challenges in digitisation of healthcare. Despite these challenges, namely privacy and security, it is critical that service delivery across the health sector is able to keep up with the pace of digital development and integrate it to support the expressed needs and priorities of consumers.

Training to enable better planning, design, implementation and evaluation of social programs

Training to enable better planning, design, implementation and evaluation of social programs

Did you know that less than half of people working in the Australian not-for-profit sector report that they receive formal professional development opportunities?

We proudly work alongside clients in a diverse range of sectors and organisation types. Our consulting approach involves applying a structured and logical process to help organisations define problems and contribute to solutions that lead to positive social change. We’ve recently developed a series of short, low-cost and high-value workshops to support people working in the health and social services sector to better plan, design, implement and evaluate programs.

Flourish: a market-led approach to designing an intensive early years intervention

Flourish: a market-led approach to designing an intensive early years intervention

Earlier this year we were engaged by Belong to support a detailed needs assessment, service design and business case development process for Flourish. The Flourish business case development process was a market-led approach to designing an intensive early years intervention service aimed toward breaking the cycle of intergenerational disadvantage in two pilot sites (Brisbane South: Acacia Ridge and surrounds, Brisbane North: Keperra and surrounds). The Flourish partnership group was a collaborative effort between Belong, Communify and Act for Kids. 

Introducing two new faces to the Beacon team

Introducing two new faces to the Beacon team

We are pleased to introduce two new members of the Beacon team, Aurore and Lili.

When we recently mapped out our strategic priorities for the next three years, building our team was one of our commitments. This move represents an exciting step, which gives us extra capacity to support new and existing client partners while bringing in new skills and fresh ideas.

We sat down with the newest members of the Beacon team and asked a few questions to learn a bit more about them.

Funders get what they ask for: the good and the bad

Funders get what they ask for: the good and the bad

Do organisations that commission programs, whether it be through grants, tenders or philanthropic donations, fully appreciate the important leadership role they play in the sector? We identify a couple of activities that reflect a more proactive and deliberate approach by funders of social programs to getting the best outcomes and bringing service providers along on the journey.

 

 

Connecting the work we do with positive outcomes for the community.

Connecting the work we do with positive outcomes for the community.

It is very easy to lose sight of positive community impacts when working in the planning, design and evaluation space. Although we are not directly delivering services to local communities we a firmly committed to ensuring that the work that we apply ourselves to is generating broader social and community impact.

The case for developing a practice framework

The case for developing a practice framework

Earlier this month, we spent a couple of days in the office of one of our clients meeting with staff to understand and capture the principles that guide the work that they do. The aim of this consultation was to inform a practice framework for the organisation that we had been brought in to develop on their behalf. In this post, we explore what a practice framework is, and how it can add value to an organisation.

Presenting the 'Supported Mothers, Stronger Futures' service model to the Acacia Ridge community

Presenting the 'Supported Mothers, Stronger Futures' service model to the Acacia Ridge community

We were engaged by Acacia Ridge Community Support Inc (ARCSI) to co-design a service model of community-based antenatal care coordination for the Acacia Ridge and nearby communities. A few weeks ago, we proudly presented the findings of this service design process at a workshop led by ARCSI and attended by a range of interested stakeholders, including community sector organisations, service providers, funders and members of the local community.

What can social sector leaders learn from a billionaire ‘imposter’?

What can social sector leaders learn from a billionaire ‘imposter’?

Mike Cannon-Brookes, co-founder of software company Atlassian, recently spoke to an audience at TEDxSydney about his fear of being exposed as an imposter.  We take a look at the three important leadership lessons for leaders of organisations in the social services or communities sectors.

Helping community organisations help others

Helping community organisations help others

We are typically engaged by community organisations to assist with service design - which is the process of taking an idea and turning it into a program model that is based on evidence (e.g. academic research, statistics, consultation). We love doing this work as it becomes clear quite quickly how the idea has the potential to generate social impact. But the more of this front-end work that we do, we realise there is a role that we can play in helping organisations with the back-end. In effect, helping community organisations with 'how' they do things, not just 'what' they do.

Disadvantage - a wicked problem?

Disadvantage - a wicked problem?

Our most vulnerable and disadvantaged Australians experience life in a vastly different way to the least disadvantaged. Right across the life course, starting from life in the womb, disadvantage exists.