Today (7 August) marks Aged Care Employee Day 2019, an industry-driven initiative to recognise and celebrate the contribution of aged care employees across Australia. Given our ongoing work in this space, we felt the best way for our team to recognise Aged Care Employee Day was to share some trends and insights we’ve uncovered that might help the sector as a whole better support aged care employees around Australia.
Toward the end of 2018, the My Health Record debacle played itself out in the Australian media, highlighting inherent challenges in digitisation of healthcare. Despite these challenges, namely privacy and security, it is critical that service delivery across the health sector is able to keep up with the pace of digital development and integrate it to support the expressed needs and priorities of consumers.
We recently finished up some work with a client partner to refresh their clinical governance framework. Along the way, we learnt a few things that we think are worth sharing with other health and social service providers about how to make governance better serve the important work they do.
The most recent estimate of the size of corporate philanthropy in Australia totalled over $17.5 billion in 2015-16. We feel the conversation is about how to bring together business leaders and charity and non-profit sector leaders (especially those organisations who do great work but aren’t savvy fundseekers) to find shared goals and work as partners to make change happen.
Program monitoring and evaluation are critical pieces of the puzzle for organisations seeking to demonstrate their impact, enhance service delivery and position themselves for future investment. In this post, we profile an evaluation we recently undertook of CHIME, a program designed and delivered by Open Minds supporting people with a severe and complex mental illness to recovery in their community.
Patient experience is increasingly recognised as one of the three ‘pillars of quality in healthcare’ alongside clinical effectiveness and patient safety. The health care sector is heavily regulated, however delivering a compliant service does not necessarily translate to a good service experience for the consumer. An increasingly common strategy used by organisations to measure patient experience is to undertake patient journey mapping.
We were pleased to welcome Beth Burgess to the Beacon Strategies team earlier this month, who we are excited to have on board as our Communication, Engagement and Change Consultant.
Did you know that less than half of people working in the Australian not-for-profit sector report that they receive formal professional development opportunities?
We proudly work alongside clients in a diverse range of sectors and organisation types. Our consulting approach involves applying a structured and logical process to help organisations define problems and contribute to solutions that lead to positive social change. We’ve recently developed a series of short, low-cost and high-value workshops to support people working in the health and social services sector to better plan, design, implement and evaluate programs.
Earlier this year we were engaged by Belong to support a detailed needs assessment, service design and business case development process for Flourish. The Flourish business case development process was a market-led approach to designing an intensive early years intervention service aimed toward breaking the cycle of intergenerational disadvantage in two pilot sites (Brisbane South: Acacia Ridge and surrounds, Brisbane North: Keperra and surrounds). The Flourish partnership group was a collaborative effort between Belong, Communify and Act for Kids.
In 2017, we worked closely with one of our valued partners Open Minds to design and obtain funding for the Community Links in Caboolture (CLIC) program. CLIC is a community-based model of support for people who frequently utilise hospital services. It is a time-bound, intensive service model, focused on delivering individualised support within a recovery framework. Now as the service moves into the implementation phase up until June 2019, Beacon Strategies will be working alongside Open Minds as the evaluation partner.
Way back in August, 2017 we had mentioned that we were busy working with Northern Rivers Community Gateway (NRCG) to develop a practice and purpose framework.
We know that all of you have been sitting around thinking ‘I wonder where that practice framework got to?’. Well, today is your lucky day, we are finally going to deliver on our promise of sharing said practice framework with you all.
Do organisations that commission programs, whether it be through grants, tenders or philanthropic donations, fully appreciate the important leadership role they play in the sector? We identify a couple of activities that reflect a more proactive and deliberate approach by funders of social programs to getting the best outcomes and bringing service providers along on the journey.
Earlier this month, we spent a couple of days in the office of one of our clients meeting with staff to understand and capture the principles that guide the work that they do. The aim of this consultation was to inform a practice framework for the organisation that we had been brought in to develop on their behalf. In this post, we explore what a practice framework is, and how it can add value to an organisation.
Mike Cannon-Brookes, co-founder of software company Atlassian, recently spoke to an audience at TEDxSydney about his fear of being exposed as an imposter. We take a look at the three important leadership lessons for leaders of organisations in the social services or communities sectors.