Viewing entries tagged
service design

Getting digital right—the role of service design

Getting digital right—the role of service design

Toward the end of 2018, the My Health Record debacle played itself out in the Australian media, highlighting inherent challenges in digitisation of healthcare. Despite these challenges, namely privacy and security, it is critical that service delivery across the health sector is able to keep up with the pace of digital development and integrate it to support the expressed needs and priorities of consumers.

Using patient experience to drive positive health reform

Using patient experience to drive positive health reform

Patient experience is increasingly recognised as one of the three ‘pillars of quality in healthcare’ alongside clinical effectiveness and patient safety.  The health care sector is heavily regulated, however delivering a compliant service does not necessarily translate to a good service experience for the consumer. An increasingly common strategy used by organisations to measure patient experience is to undertake patient journey mapping.

Training to enable better planning, design, implementation and evaluation of social programs

Training to enable better planning, design, implementation and evaluation of social programs

Did you know that less than half of people working in the Australian not-for-profit sector report that they receive formal professional development opportunities?

We proudly work alongside clients in a diverse range of sectors and organisation types. Our consulting approach involves applying a structured and logical process to help organisations define problems and contribute to solutions that lead to positive social change. We’ve recently developed a series of short, low-cost and high-value workshops to support people working in the health and social services sector to better plan, design, implement and evaluate programs.

Flourish: a market-led approach to designing an intensive early years intervention

Flourish: a market-led approach to designing an intensive early years intervention

Earlier this year we were engaged by Belong to support a detailed needs assessment, service design and business case development process for Flourish. The Flourish business case development process was a market-led approach to designing an intensive early years intervention service aimed toward breaking the cycle of intergenerational disadvantage in two pilot sites (Brisbane South: Acacia Ridge and surrounds, Brisbane North: Keperra and surrounds). The Flourish partnership group was a collaborative effort between Belong, Communify and Act for Kids. 

Community Links in Caboolture – Our role as design and evaluation partner

Community Links in Caboolture – Our role as design and evaluation partner

In 2017, we worked closely with one of our valued partners Open Minds to design and obtain funding for the Community Links in Caboolture (CLIC) program. CLIC is a community-based model of support for people who frequently utilise hospital services. It is a time-bound, intensive service model, focused on delivering individualised support within a recovery framework. Now as the service moves into the implementation phase up until June 2019, Beacon Strategies will be working alongside Open Minds as the evaluation partner.

Northern Rivers Community Gateway, committed to improving practice.

Northern Rivers Community Gateway, committed to improving practice.

Way back in August, 2017 we had mentioned that we were busy working with Northern Rivers Community Gateway (NRCG) to develop a practice and purpose framework.

We know that all of you have been sitting around thinking ‘I wonder where that practice framework got to?’. Well, today is your lucky day, we are finally going to deliver on our promise of sharing said practice framework with you all.

Taking a strategic approach to expanding service delivery: A case study

Taking a strategic approach to expanding service delivery: A case study

One of our key projects during the second half of 2017 was to support a client in planning their expansion into Queensland. In this article, we describe the steps we undertook, what we found, and how a similar approach can help ensure organisations considering expansion to do so successfully.

Looking for your grant writing solution?

Looking for your grant writing solution?

Many organisations are dedicating a good chunk of their valuable time to chasing funds to deliver their programs and services. That’s where we can help. We can produce high quality, competitive funding submissions that help set your idea apart from the rest. We can produce a grant or tender application efficiently, which means you and your staff can stay focused on doing what you do well.

Funders get what they ask for: the good and the bad

Funders get what they ask for: the good and the bad

Do organisations that commission programs, whether it be through grants, tenders or philanthropic donations, fully appreciate the important leadership role they play in the sector? We identify a couple of activities that reflect a more proactive and deliberate approach by funders of social programs to getting the best outcomes and bringing service providers along on the journey.

 

 

Making sense of data - our tips

Making sense of data - our tips

We’ve been knee deep in data over the last couple of months supporting the Gold Coast Primary Health Network with their needs assessment process, developing data-informed summaries across a range of population health areas

Here we take a look at a few traps and tips to increase the rigour of your data analysis based on our experience.

Presenting the 'Supported Mothers, Stronger Futures' service model to the Acacia Ridge community

Presenting the 'Supported Mothers, Stronger Futures' service model to the Acacia Ridge community

We were engaged by Acacia Ridge Community Support Inc (ARCSI) to co-design a service model of community-based antenatal care coordination for the Acacia Ridge and nearby communities. A few weeks ago, we proudly presented the findings of this service design process at a workshop led by ARCSI and attended by a range of interested stakeholders, including community sector organisations, service providers, funders and members of the local community.

What can social sector leaders learn from a billionaire ‘imposter’?

What can social sector leaders learn from a billionaire ‘imposter’?

Mike Cannon-Brookes, co-founder of software company Atlassian, recently spoke to an audience at TEDxSydney about his fear of being exposed as an imposter.  We take a look at the three important leadership lessons for leaders of organisations in the social services or communities sectors.

Helping community organisations help others

Helping community organisations help others

We are typically engaged by community organisations to assist with service design - which is the process of taking an idea and turning it into a program model that is based on evidence (e.g. academic research, statistics, consultation). We love doing this work as it becomes clear quite quickly how the idea has the potential to generate social impact. But the more of this front-end work that we do, we realise there is a role that we can play in helping organisations with the back-end. In effect, helping community organisations with 'how' they do things, not just 'what' they do.