The Beacon Strategies team has been engaged by Multicultural Communities Council Gold Coast (MCGCC) to deliver an insightful client journey mapping process that allows MCCGC to enhance the effectiveness of their service offering and deliver better outcomes for their clients.

We are working alongside Healthy North Coast and a Lived Experience Panel to identify barriers and enablers to help-seeking, which will lead to the development of locally relevant tools and resources that meet identified mental health literacy needs, helping people to act early and promoting available supports.

The purpose of the project is to partner with Drug Arm to deliver an insightful co-design process that results in the development of a First Nations alcohol and other drug treatment program that meets the needs of service users, program staff and the broader organisation.

The purpose of the Care Coordination Co-design Project was to rapidly research, co-design and frame a commissioning intent for a care coordination model of care for people with chronic and complex health conditions in South Eastern NSW PHN. 

In early 2021, Beacon Strategies supported Act for Kids to undertake a project to redefine its organisational purpose based on the contributions and perspectives of key internal and external stakeholders. Based on a recommendation arising from the project, the Act For Kids organisational impact measurement and reporting framework will align with their recently refreshed purpose statement.

Following an after-hours needs assessment conducted by Brisbane North PHN, it was identified that residents and visitors of Bribie Island do not have access to after-hours care. To address this need Beacon Strategies was commissioned to run stakeholder engagements that will inform a primary care model for after-hours service delivery.