Service design

We support organisations to collaboratively design programs and services based on the best available insight and that respond to the needs and expectations of local communities.

Using tools like theories of change and program logic models, we help to articulate the what, why, who, when and how for programs and services that make an impact.

Our service design experience

 Blogs

Projects

Featured
Developing mental health system of care pathways for Brisbane North PHN
Developing mental health system of care pathways for Brisbane North PHN

To help build out a suite of evidence-based care pathways, Brisbane North PHN engaged five expert-led agencies for selected priority conditions to work alongside Beacon Strategies…

National Consumer Journey Map for Epilepsy Smart Australia Pilot
National Consumer Journey Map for Epilepsy Smart Australia Pilot

Beacon Strategies worked in partnership with Epilepsy Smart Australia to conduct a National Consumer Journey Mapping project that would help their organisation provide better support to people with epilepsy.

Peer Worker Supervision and Management Framework for Empower Autism
Peer Worker Supervision and Management Framework for Empower Autism

We are supporting Empower Autism to develop a Peer Mentoring Program Risk and Oversight Framework to guide the safe and effective delivery of an innovative mentoring program. Empower is committed to the delivery of high-quality, effective services that improve the health and well-being of autistic people and those who care for them.

Co-design for social prescribing with Brisbane North PHN
Co-design for social prescribing with Brisbane North PHN

Beacon Strategies was engaged by Brisbane North PHN to lead a co-design process to develop a social prescribing service model. The end product was a report and recommended service model that Brisbane North PHN would commission through a pilot project in Caboolture.

Co-design of an Integrated Mental Health Hub service model: Central and Eastern Sydney PHN
Co-design of an Integrated Mental Health Hub service model: Central and Eastern Sydney PHN

Beacon Strategies led a co-design process to design a service model and implementation guidelines for an Integrated Mental Health Hub for Central and Eastern Sydney Primary Health Network (CESPHN).

Featured
How to turn co-design insights into a tangible service model
How to turn co-design insights into a tangible service model

The term 'service model' can be ambiguous and means different things to different people. It could be a one-page infographic or a 100-page program manual. Let’s walk through the most common ones we see.

The critical step in a successful co-design project
The critical step in a successful co-design project

This blog is dedicated to developing a co-design project plan that offers a flexible framework for delivering your co-design project. It covers the three main elements necessary for your co-design project.

A step-by-step guide to co-design
A step-by-step guide to co-design

Beneath a carefully planned and executed co-design session lies a purposeful process designed to achieve specific results. Follow this step-by-step guide to develop your own co-design process.

Co-design in Primary Health Networks
Co-design in Primary Health Networks

Explore what co-design looks like in the PHN commissioning context when compared to the service provider context and understand how the Department of Health and Ageing has directed PHNs to use co-design. Plus several co-design toolkits for PHNs.

Co-designing programs and services in not-for-profits
Co-designing programs and services in not-for-profits

In the not-for-profit sector, effective co-design is not only a concept but a strategic approach that can significantly enhance service delivery and impact. The Co-design Toolkit from Western Australia, published in 2017, has proven to be an invaluable resource for not-for-profits.

Want to find out more?

If you’re thinking about how to get the best outcome with your next service design process, we would love to chat about how we might be able to support you. You can contact us here.